Last updated: 5 July 2025
notify.team is a service and brand of Melrose Labs Ltd (“we”, “us”, or “our”), a UK-registered company (SC638764, Edinburgh). We operate a cloud-based notification platform that sends messages to teams or groups via our mobile app—without requiring personal mobile numbers or other personal contact data.
Melrose Labs Ltd is a leading UK communications provider, specialising in cloud messaging and notifications.
1. Data We Collect
- Account Information: Name, email address, password, organisation, and billing details (for paid plans).
- App Identifiers: Device/app installation ID and team/group identifier—ensures delivery of notifications.
- Usage Data: IP address, device type, browser/OS, timestamps, logs, cookies/analytics.
2. No Personal Contact Data Required
notify.team is designed to respect privacy: we do not collect or store mobile numbers or personal contact information for group members. Notifications are routed via app-specific device IDs.
3. Purpose of Collection
- Service Delivery: Routing notifications to the correct app installations.
- Account Management: Handling user accounts, free/paid tiering, and branded app requests.
- Support & Communication: Sending service updates or handling support queries.
- Analytics & Improvement: Monitoring usage and improving functionality.
- Billing: Processing payments and managing subscriptions for paid plans.
4. Legal Basis for Processing
- Performance of Contract – to operate user accounts and deliver services.
- Legitimate Interests – for service improvement, fraud prevention, and security.
- Consent – for optional cookies and marketing communications.
5. Data Sharing
We do not sell personal data. We may share data with:
- Service Providers: Hosting, analytics, payment processors (e.g., Stripe).
- Legal/Regulatory Authorities: When required by law.
- Business Transfers: In the event of merger, acquisition, or reorganisation.
All third parties are required to maintain confidentiality and GDPR-level security standards.
6. International Transfers
We may transfer data outside the UK/EEA (e.g. hosting providers), but will protect data using UK adequacy or Standard Contractual Clauses.
7. Data Retention
- Account and identification data: Retained until you delete your account.
- Usage/analytics data: Stored up to 2 years, then anonymised or securely deleted.
- We regularly review and purge data no longer needed for legal or business purposes.
8. Your Data Rights
You have rights under GDPR, including:
- Access, correction, deletion of your personal data.
- Restricting or objecting to certain processing.
- Data portability.
- Withdrawing consent for optional processing.
- Lodging complaints (e.g. with UK ICO).
Please contact us to exercise your rights (see Section 12).
9. Cookies & Tracking
We use cookies and tracking technologies:
- Essential cookies for site operation.
- Optional cookies (e.g., analytics, marketing) used only after consent.
Manage your preferences via cookie banner or browser settings.
10. Security Measures
We maintain secure systems through:
- TLS encryption for data in transit.
- Encryption at rest for stored data.
- Access controls, authentication, and secure coding best practices.
- Regular audits, monitoring, and incident response protocols.
11. Children’s Privacy
Our service is not intended for children under 16, and we do not knowingly collect data from minors.
12. Contact Us
For any queries or to exercise your data rights, reach out to:
Email: privacy@notify.team
Address: Melrose Labs Ltd, Level 5, The Stamp Office, 10–14 Waterloo Place, Edinburgh, EH1 3EG, United Kingdom
13. Changes to This Policy
We may update this policy from time to time. The “Last updated” date is shown above. Significant changes will be communicated via email or in-app notifications.
14. Governing Law
This Privacy Policy is governed by UK GDPR, the UK Data Protection Act 2018, and applicable UK privacy law.
